Beachwood Transportation provides reliable Medicaid transportation in Greater Cleveland for approved recurring medical appointments and ongoing treatments. We serve Cleveland and many surrounding suburbs. However, our Medicaid service is primarily available for riders who have an approved standing order or another authorized recurring transportation arrangement.
Medicaid Transportation for Standing Orders
A Medicaid plan, transportation broker, healthcare provider, or other authorized organization approves a standing order for recurring medical appointments. These appointments occur on a regular schedule. For example, a rider may need transportation to dialysis three times each week or to therapy several times each month.
Because these appointments repeat, a standing order allows the Medicaid plan, transportation broker, healthcare provider, and transportation company to coordinate the schedule in advance. As a result, the rider may have a more consistent transportation plan for ongoing medical care.
Recurring appointments may include:
- Dialysis
- Physical therapy
- Occupational therapy
- Chemotherapy
- Radiation treatment
- Wound-care appointments
- Rehabilitation services
- Other regularly scheduled medical treatments
Beachwood Transportation generally does not accept one-time or occasional Medicaid transport requests.
Who Can Request Medicaid Transportation in Greater Cleveland?
Transportation may be requested or coordinated by:
- The Medicaid member
- A family member or caregiver
- A healthcare facility
- A case manager
- A social worker
- A hospital discharge planner
- A Medicaid transportation broker
- A nursing or rehabilitation facility
- Another authorized representative
Although someone may contact Beachwood Transportation directly, the transportation must still be approved through the appropriate Medicaid plan, broker, healthcare provider, or authorized organization. Therefore, contacting our office does not automatically confirm that a ride has been approved.
Ambulatory and Wheelchair-Accessible Transportation
Beachwood Transportation provides both ambulatory and wheelchair-accessible transportation, depending on the rider’s needs and vehicle availability.
Ambulatory transportation is generally appropriate for riders who can walk independently or with limited assistance. In contrast, wheelchair-accessible transportation is intended for riders who remain in a wheelchair during the trip.
In addition, our drivers may provide reasonable assistance while the rider enters or exits the vehicle. However, Beachwood Transportation does not provide medical care or medical monitoring during transportation.
When requesting service, please explain whether the rider:
- Walks independently
- Walks with a cane or walker
- Travels in a manual wheelchair
- Uses a power wheelchair
- Requires a wheelchair-accessible vehicle
- Travels with an approved escort or caregiver
- Needs assistance entering or exiting the vehicle
Therefore, providing complete information in advance helps our team determine whether we can safely accommodate the request.
Greater Cleveland Service Area
Beachwood Transportation serves Cleveland and many surrounding communities throughout Greater Cleveland, including but not limited to: Beachwood, Shaker Heights, Cleveland Heights, University Heights, South Euclid, Lyndhurst, Mayfield Heights, Pepper Pike, Orange, Solon, Bedford, Warrensville Heights, Mentor, Eastlake, Painesville, and other surrounding communities.
However, service availability depends on the pickup location, medical destination, appointment schedule, authorization, vehicle type, and current operating capacity. Therefore, our team reviews each request individually.
For example, Beachwood Transportation may provide recurring trips between a rider’s residence and an approved medical destination, including:
- Dialysis centers
- Hospitals
- Physician offices
- Therapy facilities
- Rehabilitation centers
- Wound-care clinics
- Other approved medical facilities
Being located in Greater Cleveland does not automatically guarantee that Beachwood Transportation can accept the route. Instead, Beachwood Transportation must first confirm that the schedule and service area fit within current capacity.
How Authorization and Scheduling Work for Medicaid Transportation in Greater Cleveland
The authorization process may vary depending on the rider’s Medicaid plan.
First, the rider, caregiver, healthcare provider, or case manager should confirm which organization manages the transportation benefit. In some cases, the Medicaid plan coordinates transportation directly. In other cases, a transportation broker manages the authorization and scheduling.
Next, the rider, caregiver, healthcare provider, social worker, or case manager must provide the recurring appointment schedule. This usually includes the appointment days, appointment times, pickup address, medical destination, and expected duration of the treatment schedule.
After that, the transportation must be approved and assigned to an authorized provider. Finally, Beachwood Transportation must confirm that the route, vehicle, schedule, and rider needs can be accommodated.
Transportation is not considered scheduled until all required authorization and service details have been confirmed.
Information Needed to Review a Request for Medicaid Transportation in Greater Cleveland
When contacting Beachwood Transportation, please have the following information available:
- Rider’s full name
- Medicaid plan
- Transportation broker, if applicable
- Pickup address
- Medical facility name and address
- Appointment days and times
- Start date
- Expected length of the standing order
- Ambulatory or wheelchair-accessible transportation needs
- Escort or caregiver information
- Case manager, facility, or broker contact information
- Any special transportation instructions
The more complete the information is, the easier it is to review the request. Therefore, incomplete requests may take longer to process.
Important Service Limitations
Beachwood Transportation primarily accepts Medicaid transportation for recurring medical appointments supported by an approved standing order or another authorized ongoing arrangement.
We generally do not provide:
- Same-day Medicaid transportation
- One-time Medicaid transportation requests
- Unapproved trips
- Emergency ambulance transportation
- Medical monitoring during transportation
- Transportation without confirmed scheduling information
If a medical emergency occurs, call 911.
In addition, submitting a request does not guarantee that Beachwood Transportation can accept the route. Service depends on authorization, location, appointment frequency, rider needs, vehicle availability, and driver availability.
Request Medicaid Transportation in Greater Cleveland
Medicaid Certification of Necessity for Transportation by Wheelchair Form
Download the form below and have it completed and signed by the appropriate medical practitioner. After it is completed, call Beachwood Transportation at (216) 800-6565 for assistance with the next steps.
To ask about recurring Medicaid transportation in Greater Cleveland, call Beachwood Transportation at: (216) 800-6565
Please be prepared to provide the rider’s Medicaid plan, recurring appointment schedule, pickup location, medical destination, transportation needs, and authorization information.
After receiving the information, Beachwood Transportation will review the request. Next, we will determine whether the route, schedule, service area, and vehicle requirements can be accommodated. Finally, service will begin only after the required authorization and scheduling details have been confirmed.